AVS Carter
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Our  Global  Offices

New Zealand
Auckland
c/99, Great South Road,
Auckland 1051, New Zealand
Tel:   + 64 96328128/117
Fax:  + 64 96320115/116
Thailand
Bangkok
All Seasons Place Building
87/2 Wireless Road, 36/F CRC Tower,
Lumpini, Pathumwan, Bangkok 10330
Tel:   + 66 2 662 2077
Fax:  + 66 2 662 2078
Central America
Belize City
35 New Road
Suite 1708
Belize City, Belize
Tel:   001 501 438 4521
Fax:  001 501 438 4522
 
AVS Carter
Frequently Asked Questions (FAQs)

 


General FAQs :
 

Why Trade Forex?

The transformation of the world economy into a global dimension and the dawn of technological advancement create unprecedented opportunities particularly with the emergence of new markets with considerable growth potential. This scenario likewise underscores the fact that up-to-date information in this modern age is a valuable commodity made possible by breakthroughs in information technology. Now world events are digested in a matter of seconds providing the backbone for vital investment decision making. Among the most dynamic of the markets which is highly sensitive to political and economic changes is the Foreign Exchange Market (FOREX).
The FOREX market provides the investor a valuable tool in managing the effects of the foreign exchange risk by taking advantage of fluctuations in exchange rates. It is a means by which one can readily access this global market 24 hours a day and be able to hedge his/her outstanding US Dollar-based holdings. In a time when the speed of business increases on a daily basis, you need the ability to react swiftly. This change has created a condition that may leave investors out of the game without being aware of lost opportunities or erosion in their capital assets

What products can be traded on AVS XPRESS?

All major Forex Currency pairs, Stock market indices, and all major commodities like crude oil, gold, silver etc.. A complete list is available on the Products Page.

What are the commissions and fees charged by AVS?

All Forex trading with AVS CARTER is commission-free (zero commissions). However, there is a small commission charged for future products based on volume.

What are the trading hours for each product?

Spot Currencies, Metals, and many others are traded 24 hours a day. For details on all products, please see our Products Page.

How do I open a free demo account?

Click here and download the AVS XPRESS Platform then run it to have one demo account instantly. Demo accounts are valid for at least 30 days.

How do I open a Live account?

Click here and follow the instructions.

How AVS does make money without charging a commission?

The same way that banks have made money dealing in foreign exchange for decades without commissions - AVS is a primary market maker and seeks to capture a portion of the bid/ask spread (the difference between the buy and sell price). The same costs of trading apply to traditional futures trading, but there are more parties involved: the futures exchange and floor brokers profit from the bid/ask spread, while the FCM keeps the commission and shares it with any Introducing brokers. AVS does not use an exchange for forex products and therefore does not need the extra fees to be profitable where as in case of exchange based future products we charge very competitive commissions.

Is AVS licensed and regulated?

AVS Carter Asset Management is a fully licensed member of the International Financial Services Commission (IFSC) and is licensed to offer Securities, Futures, Options, Foreign Exchange (FX) and CFD trading.

What does AVS offer that other online brokers do not?

We believe that commission free as well as interest free trading, state of the art trading platform & quality of fills are the major benefits to trade with us along with the sound regulatory background being the pillars. We believe that you should feel fully confident about placing your money with any company .We urge you to perform due diligence before opening an account with any firm, including researching the background of the company and management team. And you should always open a demo account to experience the software and services firsthand before trading with actual funds. See why AVS is a step ahead of its competitors.

How do I withdraw funds from my account?

Via faxed request, which can be downloaded from our Withdrawal page. Withdrawal requests are processed within two business days of receiving this form, although usually the same day. You can receive funds in any major currency via bank wire transfer.

How do I add funds from my account?

Via bank wire transfer or credit card.

What if I have questions, trade disputes, or complaints?

AVS Carter prides itself on a very low rate of trade disputes and complaints. Any trade disputes that are market price and time sensitive should immediately be brought to the attention of our dealers via telephone ( www.avscarter.com/contact_us.php) or contact our 24 hours live support or simply by emailing to admin@avscarter.com

What are the account opening minimums?

Standard Account: USD 5,000.
Mini Account: US $2,000.00.

What are the margin requirements?

$500 per lot for all products; $50 per lot for Mini Share trading. Please see the Products Page for contract specifications and other related details of the available products.

Which account is right for me?

Most visitors to our website come with the idea of trading online and in fact technology growth over the last decade has made online trading very popular and efficient.
 
When deciding if to trade online, trade with a broker, perhaps follow a trading system or even trying to decide which trading platform to use, you should ask yourself a few questions:
1. Am I an experienced trader?
2. Are you looking to day-trade or longer term trade?
3. How much time do I have to follow and monitor the markets?
4. How much risk capital am I willing to start with?
5. What are your financial goals?
6. Are you looking for advice?
 
From years of experience we found that traders usually fall into three categories:
1.Clients who are looking to day-trade actively
2.Clients who are looking to take advantage of different commodity markets and do not have much trading experience
3.Clients who have knowledge and experience but do not have the time or the willingness to be in front of the computer the whole  day
 
If you fall under the category of newcomer with out much experience we suggest speaking with one of our professional licensed brokers who will be able to show you a few different options suited best o achieve your financial goals while keeping an eye on your risk capital. Until we don't know about your risk capital it is hard to advise you whether standard account is better for you or a mini account but generally we don't recommend you to open a standard account with less than USD 10000.00 although one can open it with us with as little as USD5000.
Let us help you, we are here to serve you and match your needs with our services. We can be reached via our contact form or at sales@avscarter.com
 

 
Opening the Account FAQs :
 

How do I open a forex trading account with AVS Carter Asset Management?

Step 1.
Complete Application
It is easy to open a forex trading account with AVS Carter Asset Management. There are two ways; You can either apply online OR download the necessary forms and fax to us
 
 
Step 2.
Provide Photo Identification
Individual or Joint Account Holders
Either you apply online or via fax, please fax us a copy of photo identification form.

Partnerships
Please include a copy of partnership agreement and a copy of one form of identification for the beneficial owners.

Corporation / Institution
Please include a signed copy of corporate resolution, articles of incorporation and a copy of one form of identification for the beneficial owners. Be sure to affix the corporate seal of the Corporation
 
 
Step 3.
Fund Your Account
There are many easy ways to fund your account including:
Wire Transfer and Credit Card.
Inquire for more funding options.
 
 
Step 4.
Inform us by sending the bank copy of the wire to payments@avscarter.com for quick processing and searching your sent money for your trading account.
 

How much is the minimum to open an online forex trading account?

There is a minimum of USD$5000 to open a Standard Forex trading account and a minimum of USD$500 to open a Mini Forex Trading account.

Are there any service fees when funding the online forex trading account?

AVS DOES NOT charge any service fee when funding your forex trading account via bank wire transfer or credit card. The Bank might charge a very minimum (usually USD$30) inward remittance fee for wire transfer depending on the source of fund.

When can I start trading once I fund the account?

Usually within 24 hours. AVS will email you a username and password once your account is verified and funded. An instruction to download the trading platform and phone numbers of live dealer will be provided in case you have no access to computers or internet connections.

How can I withdraw my money?

Please fill up a Withdrawal Form and fax it to any of the listed Fax Numbers. Withdrawal process usually takes less than 3 working days. Fund could be sent to clients via bank wire transfer or credit card depending on the source of deposits. Bank service charge applies on either methods. Bank wire transfer charge a minimum of USD$30 for each wire.

Does AVS charge any commissions or fees?

Unlike many other forex brokers, AVS Carter being a foreign exchange dealer DO NOT charge any commission in executing forex orders. Our revenue stream is generated from the spread of bid/ask of each forex online trading transaction transacted by our clients. Currently, the spread is between 3-4 points on all major currencies which is the lowest in the industry. Moreover we do not charge any interest/ cost of carry in compliance with Islamic Shariah laws.

If I fund the account with Multiple Sources (Credit Card or Bank Wire) can I withdraw to any sources as well?

For multiple deposits from different sources, it depends on the deposit amount as there are investors who abuse the system where they treat AVS as digital currency exchanger. Traders are not allow to deposit using one source and withdrawal using different sources other than bank wire transfer. Bank wire is the default method for withdrawing. AVS reserved the right to fund withdrawal via Bank wire other than using money processors. For bank wire transfer, AVS does not charge any fee. The Bank will charge a minimum wire transfer fee of $30 and up depending on the destination and wire amount.

Does this mean I can withdraw fund via wire transfer if my deposit is via credit card?

Account holders who deposit via Credit Card can withdraw fund by only funding it back to the Credit Card account unless the deposit is made for more than 180 days. The reason for 180 days is because of the security rules with Credit Card company. Any deposit that is less than 180 days has to withdraw via funding back to credit card unless management approval.

Is AVS Carter Trading system adhering to Islamic Shariah Law?

Yes. AVS Carter offers Islamic Forex trading account. The account will be set up as interest free Forex trading account.
 
 
AVS Carter Trading FAQs :
 

What is the difference between a demo and a live forex trading account?

The only difference between a demo and a live trading account is a demo account deals with virtual money whereas a live forex trading account deals with real money. Demo trading platform provide real trading experience with no capital risk.

What currency pairs can I trade with AVS?

Currently we are offering almost all the major currency pairs, please check our Products Page for full details. You can special request for any currency pairs that is not available. We will customize it to your trading platform.

What are the maximum lots for each forex trade?

At the moment, our trading platform could take up to 100 lots at one go (Mini). If you need a higher limit, please contact us at admin@avscarter.com

Can I call the live operators for any account related issue?

Yes. You can contact live operators 24-hour a day for any product or account related issue. You will be transfer to available customer service/product specialist personnel to help you in any product or account related issue. If there are no personnel to help you, please leave your name, number and message with the live operator and a product specialist will get back to you promptly. Live operators DO NOT execute Trades. For any dealing, please call our dealing desk.

What are AVS Carter's trading hours?

Our trading hours are 24 hours daily from 5:00pm (New York Time) Sundays through 5:00 pm (U.S. Eastern Standard Time) on Fridays, including most holidays.

What should I do when I cannot login to the trading platform?

There is almost zero possibility that you could not login to your forex trading platform during market hour because our trading facility is back up by state of the art data centers located in different parts of the world. There is zero down time since its inception. It is possible that you could not login during non-trading hour where our servers are under maintenance to prepare for the next market reopen. Our trading facility has multiple high performance servers which could handle huge amount of orders at one time.

What happen if I could not perform trade via the platform?

In some circumstances but very rarely where there is major market intervention and huge price fluctuation, it is almost impossible to execute at the quote you want. In this situation, a client can call our dealing desk directly to get the best forex quote.

What should I do if I forget my password?

Please email admin@avscarter.com and provides us your account username. After verification, we will email your password to you.

Can I execute trade if I do not have access to computer or internet?

Yes. You can call the dealing desk to execute trades, but be advised that AVS Carter is an online trading company and we prefer client to use our state of the art trading platform to execute trades. This could minimize our overhead cost and in turn the saving will pass to the clients. Just a reminder, the dealing desk is strictly for dealing only. Dealers will not entertain any product or account related issues. Any matter that could solve via email, client is encouraged to contact us at info@avscarter.com for prompt reply.

What should I do when the trading platform froze during trading?

Press CTRL>ALT>DELETE simultaneously to "End Task" of the AVS XPRESS Trading Platform. Your computer virtual memory is running low after long hours of running. It is recommended clearing the cache of the browser every few hours to avoid it to happen. To clear cache, please follow the instruction:

Internet Explorer :
Click Tools>Internet Options>Delete Files>OK

Do AVS CARTER's Trading platforms experience slower automatic order execution during a news release?

Absolutely Not. AVS Carter's online trading platform is powered and built on top of industry standard J2EE application servers. Our platform's leverage ongoing advances in the technology industry and provide a standard architecture for future development. In addition, the open nature of its architecture ensures a highly flexible design, and allows for the easy and rapid integration of additional third-party tools and services.

I am a money manager managing more than 10 accounts trading the Forex & CFDs market. Does your trading platform supports multiple accounts?

Yes. In fact our trading platform is designed for the use of professional money manager which supports multiple accounts with one login

On your forex trading platform one may enter the market in several ways market order buy or sell at market price; limit buy or sell or stop buy or sell; I'm not sure what the difference of these two, limit buy or sell an stop buy or sell is or when I should use them Can you please explain?

The difference is as follows:
Entry Stop Buy and Entry Limit Sell can be placed above the current market price. Of course they play two different roles:
Entry Stop Buy allows to enter the market if you think that the market will be initially moving up far above the Entry order price.
On the contrary, the Entry Limit Sell allows to enter the market if you think that the market will reverse immediately after hitting the Entry order price.
Entry Limit Buy and Entry Stop Sell can be placed below the current market price. Their use is the same as for the other two, but in different market direction.

How can I hedge a position(s)?

Hedging is to open a new position(s) of the same without liquidating the current floating position(s). At the pop up "New Position Window", check mark the "Hedge" box before submitting the order. Once the order executed, it will be a new position(s) without liquidating the current floating position(s). This feature is design for trader who would like to take advantage of the short term fluctuation of the market without closing the current position(s); which the trader assume the market will move to their favor

I registered for a forex demo account and do not get any login information via email.

Please check you "SPAM" or "BULK" mail folders. If you still do not get it, inform us at admin@avscarter.com
If the registration went blank (white page) after submission, please try again some other times. Servers might be under maintenance.

What about Forex Charts?

Forex Charts :
AVS CARTER Trading platform provides live forex charts with more than 30 technical analysis tools suitable for beginners and professionals.

Integrated charting based on real-time dealing rates; various chart intervals; many chart styles (such as candlestick, bar, line); Bid and Ask charts; flexible trend lines; Fibonacci projections and retracements ; current rate indication line and spread band; drawing object opacity customization for easy chart reading; export to MetaStock; virtually unlimited history length and much more. Moreover we offer four different trading platforms to give maximum probability and efficiency to the clients.

As for seasons trader, our forex trading platform provides studies and scripting with 30+ built-in indicators; multiple indicators on one chart; customizable indicator parameters, colors, and thickness; intuitive indicator builder with built-in language.

For test drive of our advance Trading Platform, sign up for a free demo account now